Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
HomeWise offers several shipping options to meet your needs, including standard, expedited, and express shipping. You can select your preferred shipping method at checkout.
How much does shipping cost?
Shipping costs vary depending on your location, the size and weight of the item, and the shipping method chosen. You can calculate the shipping cost during the checkout process before completing your purchase.
3. How long will it take to receive my order?
Delivery times depend on the shipping method selected and your location. Standard shipping typically takes 5-7 business days, while expedited and express shipping options are faster. You will receive a tracking number to monitor your order's progress.
PAYMENT
What Payment Methods Are Accepted?
We accept Cash on Delivery as our primary payment method.
Is Buying On-Line Safe?
Yes, buying online from HomeWise is safe. We prioritize your security by using advanced encryption and secure payment gateways to protect your personal and financial information. Additionally, our website is regularly monitored and updated to ensure the highest level of security for our customers. If you have any concerns or questions, our customer service team is always available to assist you.
Order & Retunrs
How can I Track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number on our Order Tracking page to check the status of your delivery.
Can I change or cancel my order after it has been placed?
You can change or cancel your order within a limited time frame after placing it. Please contact our customer service team as soon as possible to make any changes or cancellations.
3. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund as quickly as possible.
What is your return policy?
HomeWise offers a hassle-free return policy. You can return most items within 30 days of receipt for a full refund or exchange. The item must be in its original condition and packaging. Please visit our Return Policy page for detailed information.
4. How long does it take to process a return?
Once we receive your returned item, we will process the refund or exchange within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.